1. Introduction
Onex Trade Corp ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, username, and country of residence when you create an account.
- Identity Verification: Government-issued ID, proof of address, and selfie photos when required for KYC compliance.
- Financial Information: Deposit and withdrawal history, wallet addresses, transaction records, and payment method details.
- Communications: Messages sent through our support system, chat, and email correspondence.
3. Information Collected Automatically
When you access our platform, we automatically collect:
- IP address, browser type, operating system, and device information
- Login timestamps, session duration, and pages visited
- Geolocation data (country and city level) derived from your IP address
- Cookies and similar tracking technologies for session management
4. How We Use Your Information
We use the collected information to:
- Create and manage your account
- Process deposits, withdrawals, and internal transfers
- Verify your identity and comply with KYC/AML regulations
- Send transaction confirmations, security alerts, and account notifications
- Detect and prevent fraud, unauthorized access, and illegal activities
- Improve our platform, services, and user experience
- Respond to your inquiries and provide customer support
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Payment Processors: To facilitate deposits and withdrawals
- Regulatory Authorities: When required by law or to comply with legal obligations
- Service Providers: Third-party services that help us operate the platform (hosting, email, analytics)
6. Data Security
We implement industry-standard security measures including AES-256 encryption, two-factor authentication, secure SSL/TLS connections, and regular security audits to protect your data. However, no method of electronic transmission or storage is 100% secure.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. We may retain certain information for up to 7 years after account closure to comply with legal and regulatory obligations.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for data processing
- Export your data in a portable format
9. Cookies
We use essential cookies for session management and security. We do not use advertising or tracking cookies. You can manage cookie preferences through your browser settings.
10. Contact Us
For privacy-related inquiries, contact us at privacy@onextradecorp.com or through our support ticket system.